Dresden, Germany · Available worldwide

Strategic CSM
building AI agents.

Fifteen years scaling enterprise SaaS - for Fortune 500s, for cloud platforms, for global teams. Now I'm building AI agents to help my customers, the CS community, and myself work smarter.

See what I'm building 15 years of outcomes →
Operating Strategic CSM & technical excellence, helping customers ship
Building InvoiceGenie.ai · AlertOwl.ai
For CSMs, founders, small teams
Currently Shipping · 2026

AI agents I'm building in public.

Two products born from the same frustration: knowledge workers waste hours on admin that an AI agent can do in seconds. Both are live, both have paying users, both keep getting better every week.

InvoiceGenie logo
Live
InvoiceGenie.ai

Stop losing hours to invoicing. Upload a photo, paste an email, or forward a receipt - Genie extracts every line, validates the math, and ships a polished invoice or expense report in seconds.

  • → AI line-item extraction from photos, PDFs & emails
  • → Auto-validation, currency conversion & tax math
  • → Branded PDF export, Stripe checkout, e-mail send
~12s
Avg invoice
turnaround
98%
Line-item
extraction accuracy
5+ hrs
Saved per user
per month
AlertOwl logo
Live
AlertOwl.ai

An always-on AI watching your inbox & WhatsApp for what actually matters. AlertOwl reads every conversation, surfaces the urgent, summarises the rest, and pings you only when something needs you.

  • → Monitors Gmail + Outlook in real time, more channels coming
  • → AI ranks urgency, drafts replies, summarises threads
  • → One daily digest. No notification noise.
<30s
Time-to-alert
on urgent threads
90%
Reduction in
notification noise
2
Channels: Gmail + Outlook,
more coming

Both products are built solo, on nights and weekends, using the same AI-native stack: Next.js, Supabase, OpenAI, n8n, Stripe. Building in public - feedback welcome.

15 Years · The Operator Track

Outcomes I've delivered for enterprise customers.

$4M
Adoption growth driven across portfolio accounts
30%
Average account expansion year over year
100%
Logo retention on book of business
$132K
Annual cloud-cost savings delivered to a single client
Enterprise Case Studies

Four projects. Four very different problems.

From a Fortune-500 insurance transformation to a 35-product internal intelligence dashboard - the through-line is translating technical depth into measurable business outcomes.

01

DigitalOcean Product Intelligence Dashboard

Metrics

35+ Product Lines · 20% Enablement Reduction · 100% Team Adoption

Challenge

Internal teams lacked unified access to product insights across 35+ product lines, leading to inefficient enablement.

Solution

Built comprehensive dashboard aggregating product data, competitive insights, and feature tracking.

Impact

  • Reduced enablement time by 20%
  • Achieved 100% team adoption
  • Enhanced customer engagement quality
View Details Live Dashboard
02

Cloud Architecture Optimization

Metrics

15-25% Cost Reduction · $79–132K Annual Savings · Zero-Trust Security

Challenge

Enterprise clients faced $44K/month infrastructure costs with no optimization visibility and fragmented security.

Solution

Comprehensive architecture review identifying consolidation, right-sizing, and automation opportunities.

Impact

  • 40% boost in workload efficiency
  • $120K in annual cost savings
  • 30% growth in platform adoption
View Details
03

Customer Success Excellence

Metrics

$3M Revenue Expansion · 100% Retention · 8% Churn Reduction

Challenge

SaaS customer churn despite strong product offerings; limited C-level engagement and strategic alignment.

Solution

Implemented structured Executive Business Reviews (EBRs) and a comprehensive C-level engagement model.

Impact

  • Expanded $3M+ account portfolio
  • Achieved 100% retention rate
  • Generated 30% referral growth
View Details
04

Fortune-500 Digital Transformation (Manulife)

Metrics

90-Second Policy Issuance · 18K New Customers · 96% Satisfaction

Challenge

Legacy distribution platform limiting enterprise growth; policy issuance taking 7–10 days.

Solution

Led end-to-end cloud-based transformation including architecture design and migration strategy.

Impact

  • Reduced issuance to 90 seconds
  • Attracted 18K new customers
  • Achieved 96% satisfaction rating
View Details Read on Gartner
About Ali

A career split between scaling other people's SaaS - and now, building my own.

For fifteen years I've been the person enterprise customers call when their cloud bill is out of control, their adoption is stalling, or their CTO needs a strategy. I've worked across Asia, the Middle East, Europe, and the United States, currently in a CSM / TAM role at a leading cloud platform, helping enterprise customers ship.

Then large language models stopped being a curiosity and started being a tool I could ship with. So I started building what my customers, and I, actually needed: AI agents that handle the admin work that nobody enjoys.

InvoiceGenie and AlertOwl are the first two. Both shipping. More on the way.

Languages
German · English · Urdu
Based
Dresden, Germany 🇩🇪
Worked across
Europe · USA · Middle East · Asia Pacific
Outside work
Berlin & Chicago marathon finisher
Industries
SaaS · FinTech · Cloud · Insurance · Gaming
Expertise

Where the operator meets the builder.

Three buckets. Customer success and cloud are the day-job. AI/SaaS engineering is the new muscle - sharpened nights and weekends, paying off in real shipped product.

01

Customer Success & Strategy

  • Strategic Account Management
  • Executive & Quarterly Business Reviews
  • Churn Reduction & Retention Programs
  • Account Expansion & Upsell Motion
  • C-Level Relationship Management
  • Customer Success Operations
  • Digital Transformation Consulting
Gainsight Salesforce HubSpot Planhat
02

Cloud & DevOps Architecture

  • Cloud Architecture & Migration Strategy
  • Infrastructure Right-Sizing & FinOps
  • Zero-Trust Security Patterns
  • Kubernetes, Docker, Terraform
  • CI/CD Pipelines & Automation
  • .NET / C# & RESTful APIs
  • SQL Server, MySQL, Oracle
DigitalOcean AWS Terraform Jenkins
03

AI & SaaS Engineering new

  • Solo product design & shipping
  • LLM agent architecture & prompting
  • Workflow automation & orchestration
  • Subscription billing & auth
  • Vector search & RAG patterns
  • Building in public & user research
  • From idea → live SaaS in weeks
Next.js Supabase OpenAI n8n Stripe
Recognition

Awards, certifications, and writing.

Awards

  • Q2 · 2025 Dream Team DigitalOcean
  • Q1 · 2025 Most Valuable Professional (MVP) DigitalOcean
  • 2023 & 2022 Service Excellence Award DigitalOcean
  • 2022 Special Recognition Award DigitalOcean
  • 2021 Salesperson of the Year Elixir Technologies

Certifications

Writing & Publications

Get in touch

Talking shop? Trying the products? Same address.

Whether you want to compare notes on AI agents, pick a brain about cloud architecture, or report a bug in InvoiceGenie - write me. I read everything.

Email me LinkedIn →
Currently building InvoiceGenie invoicegenie.ai AlertOwl alertowl.ai